General conditions of Sale


The online sales site is managed by the company Start'N'Grill with a capital of 1000€ whose headquarters is located in Croix (59170) 62 rue de la gare, registered in the Trade and Companies Register of Lille under number 892753674 00019.

It is specified that these conditions govern the sales of its products by Start'N'Grill to any person or entity making a purchase via the website, hereinafter referred to as "the CUSTOMER".

The present General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between Start'N'Grill and the CUSTOMER concerning the sale of the ordered products.

Any order made on the website requires that the CUSTOMER accepts beforehand and without reserve the General Sales Conditions in their entirety.

In case of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.

Start'N'Grill reserves the right to adapt or modify its General Terms and Conditions at any time and without prior notice, the adaptations or modifications being then applicable to all orders subsequent to the adaptations or modifications.

In case of modification, the General Conditions of Sale applicable to the order of the CUSTOMER are those which were on line, and which the CUSTOMER accepted at the day of the placing of his order.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Terms and Conditions of Sale have the meaning indicated below (whether used in the singular or plural).

General Terms and Conditions of Sale: refers to the present document, i.e. the terms and conditions that apply in the relationship between Start'N'Grill and the CUSTOMER.

Order: shall designate the purchase order of the CUSTOMER for one or more Products or Services placed through the Internet site or through the Customer Service.

Internet Site: shall designate the Internet site accessible at

Product: shall designate a product or service offered for sale on the Internet site

CUSTOMER: shall designate a Natural or Legal Person, consumer, who uses the Internet Site and acquires one or more Products for his/her personal needs, having previously adhered to the General Terms of Sale.


Article 2. Purpose

The present General Conditions of Sale aim to define the contractual relationship between Start'N'Grill and the CUSTOMER and the conditions applicable to any purchase made through the website

By accepting these Terms and Conditions, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor dependent on you to purchase on this online sales site.

The use of our products for any illegal or unauthorized purpose is prohibited.

Start'N'Grill reserves the right to modify these General Terms and Conditions at any time, in order to comply with any new regulation or in order to improve the use of its website. Therefore, the applicable conditions will be those in force at the date of the order by the CLIENT.

Article 3. Tariffs

The prices appearing on the product sheets of the internet catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate can be reflected in the price of the products.

The company Start'N'Grill reserves the right to change its prices at any time, but the price listed in the catalog on the day of the order will be the only one applicable to the CUSTOMER.

The products remain the property of until the complete collection of the price by

The products in promotion will be indicated by a sticker "PROMOTION" or by a crossed out Price, our promotions are valid within the limit of stocks available at the time of the order and during the period of posting.

For the CUSTOMERS outside Metropolitan France, is forced, in accordance with the law in force, to invoice the VAT on the orders dispatched towards the majority of the countries of the European Union.

For CUSTOMERS outside the European Union and French overseas departments and territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the country of receipt. These rights and sums are not under the responsibility of They are the responsibility of the CLIENT.

Warning: Any inaccurate information provided by the CUSTOMER in order to evade VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the website do not include the processing and shipping costs which are charged in addition to the price of the Products purchased and depending on the total amount of the order.

Customize according to your shipping policy

Article 4. Order

The contractual information is presented in French language and will be confirmed at the latest at the moment of delivery. The company Start'N'Grill reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.

To order products on the website, the CUSTOMER must create an account by providing the information required in the registration form.

To this end, the CUSTOMER declares to provide complete personal information, not erroneous, of a nature to allow for its accurate identification in any situation. Any false or slanderous personal information may result in the closure of the CUSTOMER's account and the cancellation of the Order.

The account creation section is accessible directly from the main menu bar. Each time the CUSTOMER visits the site, if he or she wishes to order or consult his or her account (status of orders, personal information, etc.), he or she must identify himself or herself using this information.

Article 5. Payment

The price of the Products and the shipping and handling charges are payable in full by the CUSTOMER at the time the Sales Order is placed.

The web site may offer the Customer the possibility of paying for the Sales Order by any of the following methods

either by credit card: 

After choosing the credit card payment method, the Customer is redirected to the secure interface of the payment system in order to safely enter his/her personal credit card information. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.

or by PayPal  

or by AmazonPay

No cash payment must be sent. In case of payment by check, it must be issued by a bank domiciled in France or Monaco. Upon receipt of the check, the order will be processed and the Customer will be informed by email. The company Start'N'Grill will ship the products within 10 days, time of verification of the provision by the banking institutions.


Article 6. Right of Withdrawal

In accordance with Article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

The products must be returned in their original packaging, without having been used, accompanied by the initial signed delivery note. The return costs are at the expense of the Customer.

Article 7. Delivery

Once the Sales Order has been paid for, the Products will be shipped to the address indicated by the CLIENT when the Sales Order was placed. An e-mail will be sent to the CUSTOMER to inform him/her of the shipment of the Products. The CUSTOMER has the option of choosing between different delivery methods.

Shipping costs are calculated according to the delivery method chosen (home, relay point, post office...), the weight of the package and the destination.

The delivery times are given only as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

Article 8. Warranty

All products offered by the company Start'N'Grill on the site benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned to the company Start'N'Grill which will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by mail to the following address Start'N'Grill, 62, rue de la Gare 59170 Croix, within thirty days after delivery.

Article 9. Liability

The company Start'N'Grill has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. Start'N'Grill cannot be held responsible for any inconvenience or damage inherent to the use of the Internet, including loss of data, intrusion, viruses, disruption of service, and other unintended problems, or any event qualified as force majeure, in accordance with the jurisprudence.

The computerized registers kept in the information systems of Start'N'Grill in reasonable conditions of security, will be considered as proof of communication, orders and payments between Start'N'Grill and the Customer.

Article 10 - Secure

The site is subject to a security system: it has been adopted the SSL encryption process but it has also been strengthened all the processes of scrambling and encryption to protect as effectively as possible all sensitive data related to means of payment.

Article 11 - Intellectual Property

All texts, comments, works, illustrations and images reproduced on the site are reserved under the copyright as well as under the intellectual property and for the whole world. As such and in accordance with the provisions of the code of intellectual property, only the use for private use is authorized, subject to different provisions, even more restrictive of the code of intellectual property. Any total or partial reproduction of the site is strictly forbidden whether in the form of a photo, logo, visual or text.

Article 12. Personal data

All the data that you entrust on the site are in order to be able to treat your orders. 

In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have with the salesman a right of correction, consultation or modification and suppression of the data which you communicated to us. This right can also be exercised online.

Article 13. Force majeure

The performance of Start'N'Grill of all or part of its obligations, including delivery obligations, will be suspended in case of a fortuitous event or force majeure that hinders or delays the performance. Are considered as such, including, but not limited to, war, riots, insurrection, social unrest, strikes of any kind. Start'N'Grill will inform the CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In case this suspension continues beyond a period of fifteen days, the CUSTOMER will have the possibility to cancel the current order, and it will then be proceeded to the reimbursement of the price of the ordered Products and the paid delivery costs.

Article 14. Applicable law and jurisdiction

The General Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale shall prevail. In the event of any difficulty arising in connection with the Order, the delivery of the Products and, more generally, the execution of the sale, the CUSTOMER shall have the possibility, before taking any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other counsel of its choice.

Article 15. Customer Service

For any information or question about an order, the customer service is at your disposal:

By mail:

postal address : 62, rue de la Gare 59170 Croix, France